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Questions, answered

The things hosts ask most. Still stuck? The getting-started guide walks you through it step by step.

Getting started

  • What is LimeMoment?
    It's the digital home for your event. One link holds your invitation, the details, RSVPs, gifts, photos and more. It suits a family marking a birthday or a wedding just as well as a planner, a church or a business.
  • How quickly can I make one?
    Minutes. Describe your moment in a sentence and we draft the title, date, venue and a matching design for you to tweak. Then add the sections you want and share the link.
  • Do my guests need an account?
    No. Guests open your link, RSVP, leave a message or send a gift without signing up for anything. Only you, the host, have an account.
  • Can I change things after I share it?
    Yes, any time. Edit the details, add sections, change the design or the privacy setting whenever you like. Guests always see the latest version.

Plans and payment

  • Is there a free plan?
    Yes. The Spark plan is free and covers a real event, with RSVPs, a gallery, gifts and more. Paid plans are one-off payments per moment that unlock extras like the time capsule, AI features, seating and a custom domain.
  • Are the paid plans a subscription?
    For a single event, no. Glow, Shine and Signature are one-off payments for that moment. The Agency plan is a monthly subscription for planners running many events. See the pricing page for what each plan includes.
  • Can I upgrade later?
    Yes. Start on the free plan and upgrade a moment whenever you need a feature from a higher plan. Your content stays exactly as it is.
  • What does it cost guests?
    Nothing to RSVP or take part. If a guest chooses to send a gift or donation, only the amount they give is charged, through secure Stripe checkout.

Guests and RSVPs

  • Can I ask for meal choices and dietary needs?
    Yes. Turn on meal choices, dietary needs, access needs and your own custom questions. You decide how much or how little to ask.
  • Can guests bring a plus-one or children?
    Yes. Guests can say how many are coming, including children with age bands if you ask for them, and it all counts towards your headcount.
  • Can I chase people who haven't replied?
    Yes. Send a gentle reminder to everyone still to reply, and set an optional reply-by date that shows on the page and counts down.
  • Can I see who is coming?
    Yes. Your dashboard shows every response, a headcount and a guest list you can download as a spreadsheet.
  • Can I bring a guest list from another platform or a spreadsheet?
    Yes, replies and all. Download the template, paste your list in (up to 1,000 guests) and any RSVPs you've already collected carry over: a "yes" from your old platform counts in your headcount straight away. Every imported guest still gets their own personal link and QR pass, and guests who already said yes aren't chased by reminders.
  • Can I see how my guests know me?
    Yes. The RSVP form asks each guest how they know you (family, church, school, work and so on) and your dashboard shows the breakdown at a glance, like 24 family, 18 church, 12 work. It even powers one-tap seating: seat everyone from church together at a table in a single click.
  • Can guests share that they're coming?
    Yes, and they love to. Every attending guest gets a personal "I'm attending" badge, a beautiful image with your event name and date, ready to share on WhatsApp, Facebook or Instagram. It's a lovely way for the excitement to spread before the day.
  • Can I do something special for VIP guests?
    Yes. Mark a guest as VIP and their welcome turns gold, with a starred badge. You can also write a private note that only they see when they open their invite, like asking Dad to say a few words after the meal. Perfect for parents, pastors, sponsors and the people who matter most.
  • Can I put the countdown on my own website?
    Yes. Copy one line of embed code from your dashboard and a live countdown to your moment appears on any website, church site or blog, clicking straight through to your page.

Gifts, donations and money

  • How do gifts reach me?
    Money goes straight to your own connected Stripe account. We never hold your funds or see card details. You connect Stripe once, in a few minutes.
  • What's a group chip-in?
    Instead of lots of small gifts, guests fund one thing together, like a honeymoon or a special trip, and watch a progress thermometer fill up. You can also collect plain cash gifts or donations to a cause.
  • What is the wall of givers?
    An optional public wall that thanks people by first name. It's off for each guest by default, only ever shows first names, and never shows amounts or private notes. Givers can take their name down themselves at any time.
  • Can I write thank-yous easily?
    Yes. Every gift sits in one list with a ready-made thank-you you can copy, tweak and send.

On the day

  • How does check-in work?
    Each guest has a QR pass. Scan it at the door, or tap a name on the list, and you get a live count of who is in. No extra app to install.
  • What is the welcome screen?
    Point a tablet at the entrance and guests are greeted by name as they arrive, with a little confetti. It also shows a live feed of who has just arrived.
  • Can I show photos on a screen at the venue?
    Yes. The live moment wall is a full-screen slideshow of guests' photos and messages, updating through the event.
  • Can I livestream the event?
    Yes, and it’s built right in. LimeMoment Live lets you go live from your browser or phone in Camera Studio, with no OBS and no app to install, though OBS and hardware encoders work too. You stream in HD, up to 1080p, with camera flip, a live connection health check and a safety recording saved on your device. Guests watch on your page with no account, and it records itself so the replay is ready straight after. Livestreaming is on the Shine plan and up. See the pricing page.
  • Can I download the recording afterwards?
    Yes. After the broadcast, the replay is kept on your moment page for guests to watch back: for 90 days on Shine, 12 months on Signature and for as long as your plan is active on Agency. To keep a permanent copy on any plan, use the Replay Centre to download a portable MP4 file that plays everywhere, made on demand when you ask for it. There's also the safety recording saved on the device you streamed from. Livestreaming is on the Shine plan and up.
  • Can guests chat and react during the livestream?
    Yes. Under the broadcast, guests chat, tap quick reactions and see how many people are watching in real time, so the ones who couldn't travel still feel part of the day, all with no account. The reactions suit the occasion: warm and lively for a celebration, and gentle and dignified for a funeral or memorial, so nothing ever feels out of place. You stay in control: live chat is on by default with a one-tap kill switch, and you can hide any single message from the moment page while you're signed in.
  • Does livestreaming replace a videographer?
    No, and it isn't meant to. LimeMoment Live is here to bring guests who can't be there into the moment as it happens, and to give everyone a convenient replay afterwards. For cinematic filming, professional lighting and sound and an edited keepsake film, an event videographer is still the way to go. Plenty of hosts use both, the videographer for the finished film, LimeMoment so far-away family can watch on the day.
  • Do I need a separate app or link to go live?
    No. The whole thing happens on your own moment: the broadcast, the chat, the reactions and the replay. You don't send guests off to another video service, and there's nothing for them to download or sign up for.
  • Can guests leave a video or voice message?
    Yes. Guests record a short video toast or a voice note straight from their phone, right on the page, with no app to download. It's perfect for anyone who can't make it or is too shy on the night. Recordings wait for your approval first.
  • Can guests request songs?
    Yes. Event radio lets guests request songs and dedications for you to approve, and you can export the playlist to any music app.
  • Can guests watch the story of the person we're celebrating?
    Yes. Build a timeline of milestones with photos and clips, and guests press play to watch it fullscreen, one chapter at a time, like a story made for your moment. It's wonderful for a 50th birthday, a retirement or a celebration of life.

Games and taking part

  • What is LimeMoment Play?
    It's the part your guests join in with: quizzes, polls, word clouds, bingo, photo hunts and challenges they run from their own phones. You put a code on the screen and they scan it. That's all it takes. There are 30 activities to choose from, and every one of them comes with every plan, including the free one.
  • Are there games that get guests talking about each other?
    Yes. In Two truths and a lie, guests send three statements about themselves and the room spots the lie. In Guess the person, guests share a fact and everybody guesses whose it is. Common ground shows each guest the people who answered most like them. A guest only sends a statement or a fact if they tick a box to agree, and you approve each one before it's played. All three are on every plan.
  • What makes it feel like a party?
    Every quiz opens with a 3, 2, 1, go countdown. Right answers get a cheerful chime and confetti on the phone, and guests pick an emoji or a selfie as their avatar. At the end a drumroll leads into the podium, where first, second and third step up with their points and any prize you've set, followed by your closing message. You can also ask the room to guess what the guest of honour will say, or let everybody stake points on the final question so the lead can change hands at the last moment. Sound stays off until each guest turns it on.
  • Can I change the points and the time for each question?
    Yes, and it's one of the easiest ways to add laughs. Any question can be worth half, double or triple points, or a number you choose, and you can make the final question count double. Each quiz has a time to answer every question (15 seconds on a new quiz), and any single question can have more time, less time or no timer. When the time runs out, answers stop. Pick Fast and furious mode and a right answer earns up to 500 extra points the quicker it arrives, and you can add a bonus for the first person to get each question right.
  • How does the word cloud work?
    Ask everybody for one word, for example one word for the birthday girl or one word for this quarter. As words arrive, the most popular grow biggest and sit in the middle in their own colours. Filler words are left out. "One word for…" sets one up about your guest of honour in a single tap. You choose whether guests see it grow on their phones, see it once you close it or only see it on the big screen, and you can keep it in your Event Story afterwards.
  • Do I need a big screen or projector?
    No. Everybody can play on their own phone, and after each question their phone shows how the room answered. Share the join link in a group chat or put the QR code on table cards. If you have a TV or projector, the big-screen display shows the questions, the answers coming in and the podium for the whole room. The big screen is on the Shine plan and up.
  • Can I give prizes to the winners?
    Yes. Set a prize for first, second and third, or draw one at random from everybody who played, from everybody who answered every question or from everybody with full marks. Random draws happen on our side and each one is recorded. The podium shows each winner with their prize.
  • Can family who can't be there play along?
    Yes. Guests anywhere in the world join with the same link and play in real time. If they choose to share where they are, the screen welcomes them by town, so the room sees who's joining from far away.
  • Can I try the quiz before the day, or use it again?
    Yes to both. Practise it first gives you a private copy to play on your own phone, which guests never see and which never counts. If you started the real one to test it, Stop and reset puts it back to ready to play from the first question. After the event, Reset to play again clears the answers and scores so you can run it at another occasion. Duplicate it instead if you'd like to keep the first game's results.
  • Do guests need an app or an account?
    No. They scan the code or follow the link, type a name if they feel like it and play. Nothing to download and nothing to sign up for, which matters when half the room is your gran's friends.
  • Do I have to write all the questions myself?
    Only if you want to. From Glow, tell Lime AI how long you've got and what sort of evening you want, and it writes the whole programme. It already knows the occasion, who it's for and what you've written on your moment, so the questions are about your event rather than generic ones. You can change every one of them, and you can ask for a change in your own words rather than editing fields. On any plan you can start from a ready-to-run programme instead.
  • Can it make a picture round from our photographs?
    Yes, on the Glow plan and up. Pick photographs from your gallery and Lime AI writes questions about them. Every answer it writes is its best guess, so it can't score anybody until you've checked it.
  • What happens if the venue Wi-Fi is awful?
    Play expects that. An answer sent while the signal drops is queued on the guest's phone and counted when it comes back, and a guest who reconnects keeps their place and their score. Scoring, timing and the running order all happen on our side, so nothing outside the room can interrupt a game.
  • Is this any use for a conference or a work event?
    Very. Questions to the room lets people ask from their seat, anonymously if that helps, with a moderator deciding what reaches the screen. Live polls and word clouds give you a read on the room in seconds. Six ready-made packs (icebreakers, team building, conference warm-up, product launch reactions, wellbeing check-in and know your team) work on every plan, and Networking challenge and Who knows who? give people a reason to talk to somebody they've not met. Feedback is an activity too, so you finish the day already holding the answers instead of chasing a form next week.
  • Can I run a training quiz with a pass mark?
    Yes, on every plan. Set a pass mark between 1 and 100 percent on a scored quiz. Each person finds out at the end whether they passed, and you get a completion list on the results page and as a CSV download. It suits inductions, refreshers and compliance sessions.
  • Can people take part anonymously?
    Yes. Switch on anonymous play and no names or photos are collected, so people appear as Guest 1, Guest 2 and so on. Questions to the room also lets people ask anonymously while a moderator decides what reaches the screen.
  • Can Play show our organisation's branding?
    Yes, on the Signature and Agency plans. Your organisation's name, logo and brand colour appear on everybody's phone and on the big screen, with a contrast check so the text stays readable.
  • Do any activities need a paid plan?
    No. All 30 activities are on every plan, including Questions to the room, polls, feedback, networking and team games. The paid plans add how many people can take part at once, Lime AI writing for you (from Glow), the big screen (from Shine) and your own branding (from Signature). Table and team scoring is on every plan.
  • How many people can play at once?
    Up to 30 on Spark, 100 on Glow, 300 on Shine, 1,000 on Signature and 5,000 on Agency. These are the most each plan lets join at once. The limit is checked when somebody joins, so nobody already playing is ever removed mid-game. Each plan's number is the most it lets join at once. Expecting more than 300 people playing at once? Talk to us first at hello@limemoment.com, so we can plan it with you.
  • What happens to it all afterwards?
    The best of it stays. Winners, word clouds, photographs and answers can become part of the moment, next to the gallery and the memory wall, so the night is still there when you come back to it. Nothing is added on its own: every result has a button that puts it into the Event Story, and you decide which ones to press. You can take anything back out again later.
  • What is the Event Finale?
    It's the last thing on the screen before people go home: the evening cut together into about ninety seconds. Who won, what the room said, the photographs from the hunt and the messages worth reading out. It builds itself from what actually happened, and it can only use things that already passed your moderation, so a held photograph or a rejected message can't appear in it. You watch it and approve it before the room does. The Event Finale is on the Shine plan and up.
  • What do I get to see about how it went?
    On any plan you get the results for every activity, the leaderboard, the winners, the word clouds, the full question-by-question breakdown and CSV exports of the lot. That's your record of your event and it's yours whatever you pay. From Shine you also get the detailed statistics worked out across the whole moment: how many of the guests who joined actually took part, how many drifted off before the end, the average score and the questions that caught people out.
  • What does Lime AI actually see about my event?
    What you have already put into your moment: the title, the kind of event, who it's for, the date, your running order and anything you've written about the day. It can also use facts and memories your guests have sent, but only the ones you have approved. Anything still waiting, held or rejected is never sent to a model. We don't use your content or your guests' content to train models.
  • What about guests who find a phone difficult?
    Play is designed with WCAG 2.2 AA as the target. Every activity is built to work with the keyboard alone and with a screen reader, the answer buttons are large, the focus ring is always visible, right and wrong are spelled out in words rather than shown by colour alone and animation stops for anybody whose device asks for reduced motion. A time limit on a question is optional, so you can run an activity at the room's pace instead, and a guest with no phone of their own can play on somebody else's. Our accessibility statement sets out what works today, the known gaps and what we've tested with.

After the day

  • What's the surprise video film?
    Through the day, guests record short video toasts right on your page. The day after your moment ends, we automatically stitch every approved message into one film and email you when it's ready to watch, download and share. Imagine pressing play and seeing your sister in Liverpool, your oldest school friend and the whole church choir, one after another.
  • What's in the memory book?
    Everything worth keeping: a cover, an AI-written foreword you can edit, the story timeline, every guest message, the photos and the award winners. Print it from the browser or download it as a proper PDF in one click.
  • What's the celebration newspaper?
    A keepsake front page called The Celebration Times: your story as the lead article, guest quotes set in columns, the award winners, a strip of photos and a "by the numbers" box from the day. It downloads as a PDF that prints beautifully, ready to frame or hand round.
  • What can the time capsule do?
    Plenty. Guests seal messages that stay hidden until your chosen date (or midnight after the event if you don't pick one). You can run a capsule per circle (family, church or school friends), add prediction questions like "What will I be doing at 60?" and even tick a box so the messages stay secret from you too. When it opens, everything is revealed together.
  • Can AI write my thank-yous?
    Better than that, it personalises them. Write one thank-you and switch on personalise: every guest gets their own version, mentioning how they know you and the town they travelled from. "Thank you for coming all the way from Lagos" lands rather differently to a round-robin.
  • What are memory collections?
    After the day, the assistant reads your approved guest messages and gathers them into themed collections, like school days, church family and work friends. Your recap page then reads like chapters of your life rather than one long list.

Privacy, data and consent

  • Who can see my moment?
    You choose: public with the link, password protected or private while you build. You can also control what each section shows.
  • How do you handle personal data?
    We collect only what we need and ask for consent before anything is shown publicly. Guests can remove their own reply, and you can export or delete an event’s data. See our privacy policy for the detail.
  • Do you set tracking cookies?
    Not until you agree. No non-essential cookies or analytics run until you consent, and you can change your choice any time from the cookie policy.
  • Will photos appear without permission?
    No. Photos and messages wait for your approval, and guests confirm everyone pictured is happy before a photo is shared.

Accessibility

  • Is LimeMoment accessible?
    It’s a core part of how we build. We design every page with WCAG 2.2 AA as the target, for keyboard and screen reader use, and pages respect reduced motion. We’ve tested with automated tools, the keyboard alone and real phones, but not yet with screen readers, and we haven’t had an independent audit, so we don’t claim conformance. Our accessibility statement sets out what works today, the known gaps and how to report a problem.
  • Can guests read it their way?
    Yes. Reader support on every page includes high contrast, larger text, dark mode and read aloud. Guests can also switch your page into their own language, or turn on plain English, which rewrites the page in shorter, simpler wording. Plain English and translation are AI features, on the Glow plan and up.